Waypoint 24 x 7 Live Chat

  • Live Website Chat
  • Google Business Messaging
  • SMS Chat Answering
  • Reporting
  • Call Tracking

Live Chat offers real-time communication options, providing immediate assistance and support for your website visitors. Its benefits include quicker personalized interactions, increased customer satisfaction, and the ability to capture leads and gather valuable feedback.

  • Seamless Support: Our all-in-one solution integrates live chat directly into your navigator, allowing consumers to self-serve or receive instant assistance for their questions and needs. This blend of full-service and self-service capabilities creates the ultimate offering for a smooth customer experience.
  • Versatile Pricing Options: Whether you opt for paying per qualified lead or choose an all-inclusive monthly package, our 24×7 live chat service remains available to assist your customers and enhance your sales team’s capabilities.
  • Conversion Support at the Bottom of the Funnel: Live chat operators assist consumers who are ready to convert but seek guidance, gathering crucial information and facilitating their transition to the next step in the sales process. This aids in filling your sales funnel effectively.

“The implementation of live chat on our SRI Senior Living communities’ websites, combined with other web navigator options, has allowed us to tailor and optimize our digital marketing and sales approach by seamlessly meeting consumers at every stage of their sales journey. For those who prefer to explore independently, our self-serve options provide a wealth of information and resources, empowering them to make informed decisions at their own pace. Meanwhile, the live Juvo chat offers an immediate, personalized connection for individuals with specific questions or urgent needs, ensuring they receive the timely assistance they require. This dual approach not only enhances the customer experience but also optimizes engagement and conversion, catering to the diverse preferences of our audience and driving greater satisfaction and occupancy rates.”

SRI Management