×
“Not only is it important for us to see those surveys, but we are also going to capture data. It saves us time. Instead of a website form being filled out and sent to an admissions director with limited information, you are not flying as blindly. You can custom-tailor your feedback and response to make it personalized to the person who has visited the website.
We are embarking on a new digital horizon here at Marquis, or what we call CX or customer journey mapping. Doing this in skilled nursing is unheard of. Not many skilled nursing providers are thinking and caring about mapping this out to make it easier for family members or patients to navigate to our centers. [Waypoint Convers] helps us take a customer-centric approach.”
Marquis Health